THE BASICS
What does RMM software do?
RMM tools help IT teams monitor endpoint status, collect device information, identify issues and support computers remotely. Available features differ by product.
Who uses RMM software?
Internal IT departments and managed service providers use RMM software to manage endpoints and support users across locations.
What should I look for in an RMM platform?
Look for reliable endpoint reporting, useful inventory, clear alerts, secure remote access, role-based permissions and auditability. Validate the capabilities you need before choosing a platform.